While most of these questions are answered somewhere on our website, below are the answers to some of our most common questions about gift trees in one convenient location. If you have any other questions or need more information about any of our products or services, please don’t hesitate to contact us by calling us toll-free at 1-800-984-2101 or emailing help@thegiftedtree.com.

The Gifted Tree is accredited by The Better Business (BBB) where it has an A+ rating. The Gifted Tree is a trusted business that has been planting trees for 10+ years!

For an in-depth answer, it is best to view our blog:  https://www.thegiftedtree.com/memorial-trees-how-it-works/

The Gifted Tree works with well-established tree planting partners on six continents around the world to ensure your tree is planted as promised. These organizations have been doing this for years, and we have been working with them for years,  and have foresters on location to help with the planting of the trees. Some of us at The Gifted Tree have even personally visited the tree planting sites, and we will continue to make and expand our visits.

A Gift Tree is a sapling tree that will be planted in the forest location of your choosing and a meaningful way to honor people and pets.  A physical tree is not delivered, instead, you choose one of our unique card tributes or animated eCards to be sent, that you personalize with your sentiments, delivering a memorable experience. A Gift Tree is a way to create a lasting, living legacy while at the same time helping combat the effects of forest fires and climate change. The ultimate “green” gift, giving the world a gift, too.

The gift tree is planted in the forest location of your choosing. Unlike other gift tree businesses, we plant trees around the world, not just in the United States. While there are numerous national and state forest locations to choose in the U.S., you also can choose from 30+ other planting locations worldwide. No matter the planting location you finally select, the tree planting will help combat the effects of forest fires, disease and climate change.

A memorial tree is planting a tree in memory of a loved one or for someone close to you that has lost a loved one. A memorial tree not only can honor a person, but is a meaningful way to memorialize a loyal and faithful pet. A memorial tree is an epic tribute to a life well lived, and not only aids in the reforestation of areas ravaged by forest fire, disease or climate change, but also helps provide comfort to an individual or family at a time of grieving.

A celebration tree is planted to honor family members and friends celebrating their own milestones: Birthdays, Anniversaries, Teachers, Employee Recognition, Retirement, New Births, Graduations and Holidays. A gift tree fits every occasion, the ideal solution when you’re considering what to get to acknowledge these important events.

Yes! Whether you are looking for a special way to remember your own pet or if you are looking for a gift for a friend or loved one who lost a pet, planting a pet memorial tree is a wonderful tribute. 

Your tree is planted among thousands of other gift trees and unfortunately it is not possible to have a plaque designating your gift tree, but an official register is maintained in our office. Take comfort in the knowledge that while your gift tree is not designated on the ground with a plaque, it does become part of the much larger forest ecosystem.

While the types of trees planted at a particular project are often listed in the location details, you are not able to designate the type of tree to plant. We leave it up to the professionals on site to determine the best tree to plant to achieve the project’s goals. Silviculturists (scientists who study how to grow trees) decide on the type of tree that will grow best in an area, and the best time of year to plant. The objectives of the silvicultural prescriptions for planting sites include the reintroduction of tree species that were originally in that particular ecosystem in order to improve the resilience and resistance of the forest to fire, insects, diseases, and the potential effects of climate change.

Unfortunately, since the trees are not marked and can be in very remote locations, some dangerous to get to, it is not possible to visit your tree.

It is possible, however, to visit the general tree planting location virtually. Information is included in the gift packet along with the certificate with all the details.

Yes! Advanced technology allows one to view the general area of the tree planting site using a personal computer, tablet, or mobile phone. Instructions for obtaining the map links will be sent along with the certificate package.  (A few of our planting locations, New England for one, are too large and it is not possible to view virtually.)

Your tree will be planted at the best suitable planting time for each project, which is typically in the location’s spring or fall. Therefore, depending on when your gift tree was purchased, there could be a gap of time until it is actually planted. This is being done to ensure the long-term survival of the trees as well as to accomplish the goals of the project.

There is not one specific tree that is good for a memorial. The type of memorial tree planted should depend on the location of the planting. At The Gifted Tree, the species of memorial trees planted range from Oak to Eucalyptus, from fruit and nut bearing trees to large-growing fir trees.  The exact species depends on the specific needs of each region of habitat being reforested. Our expert tree planting partners know the best trees to ensure long-term survivability and bring the greatest overall benefit to the region.

Besides the personalized tree certificate, which will be displayed as explained on the gift options page, there will be an explanatory letter talking about your gifted tree, the importance of trees, tree quotes, and a link to find out more about the tree planting location and project. There will also be a unique seed tag included that actually can be planted, and which will sprout wildflowers! Instructions for the seed tag are found at TheGiftedTree.com/PlantMe. This link is also printed on the seed tag. Take a look at our tree planting presentation options!

Yes, the hand-made seed paper card and Pop-up card can be mailed internationally. 

There is NO extra charge to mail the handmade seed paper card or pop-up cards internationally although no promo code discounts are allowed for orders which require international shipping. The cards will be mailed international first class which takes about two – three weeks and tracking is not available. Please make sure the international address is complete and accurate when entered into the order form.

The two framed options can only be shipped in the U.S. The system will accept orders shipped to Canada and will apply a charge of US$100.

You are welcome to call us during office hours (Monday – Friday 9 am – 4 pm) toll-free at 1-800-984-2101 to discuss shipping internationally. International shipping information is also detailed on our website.

Of course, our digital eCard is an economical and efficient way to let someone internationally know you are thinking of them. eCards can be sent to any email address and will be sent within one business day after completing the order, or on a date of your choosing.

Shipping charges vary between $2.95 and $7.95 depending on which gift option you choose. (Of course, delivery is free for our digital eCard gift option.) The exact amount is listed on each product page.

Yes, while we do ship tributes all over the world, we are a U.S.-based company and all prices are quoted in U.S. dollars. We accept most credit/debit cards and your purchased will be converted to your country’s currency if you are ordering from a country outside the U.S.

No sales tax unless the tribute is mailed to a recipient in the state of Ohio (8% tax rate). We are an Ohio-based company. There is never any sales tax for sending an eCard.

Yes. We can replicate the text on the certificate exactly how you type it into the order form, both English characters and those used in many foreign languages.

No pricing information will be included. That will be a secret between you and us:)

We ship via the U.S. Postal Service from our Cleveland, Ohio headquarters. Gifts usually go out within 24 hours of receipt (1 business day) and are typically delivered within 2-5 business days. During the COVID-19 pandemic, sometimes it is taking an extra day.

For tribute cards being mailed to an international address, please allow two to three weeks for delivery to Canada and Europe. Tracking is not available, although you will be notified on the day your gift was shipped.  See our international delivery information page for more details on delivery times to more distant parts of the world.

Most of the time orders are mailed out the same day, but sometimes not until the next business day. The Gifted Tree tribute card certificates and digital eCards are not generated en masse by computer. Each one is “hand-done” with attention and TLC to make them look nice. You are using this gift to connect with someone important to you. It is important to us that it looks first-class and represents you and your family in the best possible way. It might take a few extra minutes to ship, but the result is something to be proud of.

We know you will be thrilled with your gift from The Gifted Tree, but please understand that each one is custom personalized and therefore not returnable. Please make sure to check the personalization on the certificate for accuracy before submitting it. Unless there is a defect or mistake on our part, the gift can not be returned. 

Yes, that option is available on the order page along with space to type in your personal message.

Yes. While the price of the gift includes one tree, there are multiple tree planting options available. You will be able to designate the numbers of trees to be planted on the order page. There is a drop down menu for 2 (+$7), 3 (+$14), 5 (+$25) , 10 (+$45), 25 (+$99), 50 (+$185) and 100 (+$345) trees along with the corresponding additional cost. Please call our toll-free line, 1-800-984-2101, if you would like to plant a number of trees not listed.

Yes. The tree total will be specified on the certificate so the recipient will know how many trees are planted.

Yes, as long as the certificates will all be mailed to the same address. If the certificates are to go to separate addresses, please make separate orders.

Yes, but this has to be done over the phone. After you place the initial order, please call 800-984-2101, and we can take the new Ship To addresses. The additional cost is based on the type of tribute ordered and will be explained on the phone call.

While a great idea, we are currently not able to provide a preview proof. Rest assured that making the tribute look top-rate is our priority. Each tribute is hand done, no computer generated print outs here, and we pride ourselves on creating a final product you will be proud of. If we have any questions about your order, we will give you a call to discuss before processing.

The Gifted Tree is not a non-profit organization, and while your tribute will help reforestation programs around the globe,  your purchase is not tax deductible.